Uber to boot certain riders
Uber has said it would be expanding a new policy put in place to boot out riders who exhibit certain behaviours.
TheNewsGuru (TNG) reports the policy change was rolled out in Australia and New Zealand last year, and recently in India.
According to Uber, the policy is to be expanded to other Uber markets, with timing to be determined.
Uber riders prone to rude behaviour such as leaving trash or urging drivers to speed may be booted from the app under the policy change.
Uber riders who have been consistently rated poorly by drivers will get notices that they are at risk of losing access to the service.
“Respect is a two-way street, and so is accountability. While we expect only a small number of riders to ultimately be impacted by ratings-based deactivations, it’s the right thing to do,” Uber Head of Safety Brand and Initiatives, Kate Parker stated.
Riders at risk of being left at the curb by Uber will receive tips on how to improve their ratings, with suggestions such as being polite; not leaving behind messes, and refraining from asking drivers to break traffic laws.
Uber drivers have long been expected to remain above minimum thresholds in average ratings by passengers, and now riders are being called on to be similarly well-behaved.
“We’re launching a campaign to educate the entire Uber community about these guidelines.
“Riders will have several opportunities to improve their rating prior to losing access to the Uber apps,” Parker said.