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Accessories unavailability has defaced the services of Ntel in Nigeria as customers of the telecommunication services providing firm cannot get access to accessories as small as power packs and batteries.
Some Ntel customers have over the past three months lamented unavailability of replacement batteries for Ntel MiFi devices and replacement batteries and power packs for Ntel Router.
When contacted, a representative of Ntel said, “We are aware of the challenge and it will be resolved very soon”.
The company had earlier in the year complained infrastructure has been a major challenge for the firm, saying in a statement “we do not have the required number of base stations that will give full telecoms coverage across the country”.
But, as it stands the challenge for the firm is above and beyond base stations as there are indications that the firm is lacking funds to do business in the country.
Three months after TheNewsGuru first contacted Ntel, another representative of the firm said, “Please note that your earlier inquiry about the availability of the ZTE Router is well noted and further update will be relayed very soon”.
“You will be required to visit any retail store to purchase the accessories of the device. The accessories are unavailable at our outlets,” the representative later told TheNewsGuru.
A visit to Ntel outlets at Marina, Falomo and Egbeda, and to Ntel super agent stores confirmed the accessories are actually unavailable. More also, we could not find any of the accessories at several retail stores we visited in Lagos.
This means Ntel customers would have to dump the network and switch to other networks with better quality of service and with readily available accessories.