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Top challenge facing telcos today – Analyst

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Chris Lewis of Lewis Insight has said the main challenge facing telcos today is finding the right position in the ecosystems that serves the different markets and make it easy for partners as well as customers to get access to the services they require to support their digital lifestyles.

TheNewsGuru (TNG) reports Chris, an industry analyst looking at the depth and breadth of the telecoms industry for over 30 years, stated this in an interview with ITU news.

“Telecommunications was formerly a self-contained industry with its own technology, rules of operation and innovation cycles. The end-to-end control of the telephony market drove a very specific culture and approach to dealing with its customers.

“As the technology has evolved to extend from connecting homes and buildings to individuals and ‘things’, it is increasingly exposed to technological, economic and commercial pressures from the outside, which leaves telcos having to react to different cultures and business practices.

“Ironically, connectivity has never been so important. However, the price paid for broadband connections, fixed and mobile, does not bear any relationship with the volume of traffic generated across the broader network, nor the value created for third parties.

“Hence, the pressures on the world’s telcos is to significantly reduce the cost of operations on the one hand, while increasing the range of services supported to its extending customer base on the other.

“The temptation for telcos is to venture into multiple adjacent markets, but they all come with their own ecosystem of suppliers and retail channels. So, technology isn’t the main issue, although this is changing dramatically with virtualization, cloud computing and ever more powerful end devices.

“The main challenge is to find the right position in the ecosystems that serves the different markets and to make it easy for partners as well as customers to get access to the services they require to support their digital lifestyles,” he said.

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